Step 4: Develop an Action Plan to Improve the Service System & Monitor Progress
Activity 2: Target priority areas for implementation
To develop the Action Plan, the leadership team must apply a process for identifying potential implementation strategies and reach decisions regarding those strategies that are the most appropriate. A typical process includes the following:
- Brainstorming implementation alternatives
- Discussing these alternatives to determine which are likely to be the most effective and efficient.
- Reviewing the selected strategies with other administrators, providers within the represented agencies.
Once the key implementation strategies are identified, an Action Plan is created, serving as a blueprint for working toward achieving needed improvements. Essential components of an action plan include:
- Desired long term outcomes
- Specific objectives describing activities to be performed
- Persons responsible
- Target dates for completion.
- Status and current date
Sample Agenda
A sample agenda for an Action Plan Meeting is available to download as a Word Document (10K) and is provided below for review.
Sample AgendaStep 4: Action Plan MeetingDate: Time: Location: Attendees: Meeting Purpose:To develop an action plan to improve the system and monitor progress Agenda
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M&M Action Plan to Improve Measurement Capabilities
Desired outcome: Develop standard data to monitor the M&M indicators that could be collected across programs with the Dept. of Health, with potential expansion to other departments.
This action plan should be viewed as providing further delineation of the goals for improving measurement capabilities. A sample Action Plan Protocol to improve measurement is featured below, and is available for download as a Word document (10K).
Additionally, a blank action plan protocol is available for download as a Word document (10K).
| Tasks: | Outcome/Indicator | Person(s) Responsible | Expected Completion Date | Status |
|---|---|---|---|---|
| 1. Review existing questions currently used in Health programs as well as pertinent questions from other validated surveys (Nt'l Survey of CSHCN CAHPS, PRAMS, etc.) that pertain to the indicators to help guide development of new questions to be asked across programs. | All indicators for outcomes 1,2, 3 | John Smith, Jane Jones | December 21, 2002 | Waiting on CAHPS; expected Jan. 1, '03 |
| 2. Reach agreement on development of standard wording/data reporting to provide data across Health programs re: CSHCN indicators. | All indicators for outcomes 1,2, 3 | M&M data subcommittee, then entire leadership team | Initiate Jan. 22, 2002; complete by March 1, 2002 | |
| 3. Incorporate agreed-upon wording/data collection re: CSHCN indicators into individual program data collection procedures. | All indicators for outcomes 1,2, 3 | Dept. of Health participating programs | June, 2002 | |
| 4. Integrate data across programs re: CSHCN indicators. | All indicators for outcomes 1,2, 3 | Dept. of Health Statistics- Susan Moloney | November, 2002 | |
| 5. Pilot reporting of data on CSHCN indicators for the Title V block grant. | All indicators for outcomes 1,2, 3 | Susan Moloney and Mike Earl | March, 2003 | |
| 6. Review data results to determine improvement in achieving the targets set for the M&M indicators. | All indicators for outcomes 1,2, 3 | M&M leadership team | April, 2003 |
