Step 4: Develop an Action Plan to Improve The Service System & Monitor Progress
Key Activities
- Identify the strengths and challenges of the system of care for CSHCN based on the existing data
- Target priority areas for implementation
- Identify the steps to improve measurement capabilities
With Step 4, we see our efforts turn to action by disseminating information gathered to improve the system of health care. This is a shift from planning improvements to implementation of quality improvements. This step involves developing an Action Plan for (1) identifying implementation strategies for improving the system of care, and (2) enhancing measurement and monitoring capacity.
At this point, it is critical that the State Leadership Team include the top administrators of the division to ensure the plan has the needed support by top decision-makers. Equally important is ensuring representation from community-level providers who will play a key role in implementation, and family representatives to ensure the plan truly is addressing the needs of families.